Filly Care

Filly Care is modern, cloud-based software we developed specifically for educational counseling services. It covers the entire administrative process around supporting children with special educational needs (SEN) and children with integration, learning and behavioral difficulties (BTMN): from receiving the assessment application through issuing the expert opinion to archiving.

Filly Care reduces the administrative burden, standardizes documentation processes, and ensures that everyone involved – specialists, heads of institutions, schools and guardians – gets up-to-date information in line with their permissions.

Who uses it?

• Educational counseling services – staff of district and county-level institutions, assessors, administrators, heads of institutions
• Educational institutions – kindergartens, primary schools and secondary schools that submit applications and want to follow where their cases stand
• Guardians – parents and other guardians, who can access videos and home development guides on the parent portal

Key capabilities

Application and case management Handles more than 22 application types, with automated lifecycle management and district- and county-level workflows.

Child records A single record for every child: diagnoses (SEN category, ICD code, educational diagnosis), development profile, individual needs profile, guardian details and all related documents in one place.

Assessment scheduling Competency-based assignment of assessors, with calendar management, conflict alerts and automatically generated appointment letters.

Expert opinions Expert documents that are quick to prepare thanks to automatic data transfer, go through a multi-level approval workflow and can be downloaded as PDF.

Dynamic form system Document templates and questionnaires that can be changed without a programmer – regulatory changes can be applied right away.

Statistics and analytics Detailed reports, trend analysis, institution-level summaries – exportable to Excel and PDF.

Security and compliance GDPR, WCAG 2.1 AA, full audit trail, encrypted data storage, role-based access control.

Deployment options

Filly Care can run in the cloud (SaaS/PaaS) or on premises, based on a containerized Docker architecture. With cloud hosting, ENEOPT IT Kft takes care of secure infrastructure, automatic backups and 99.9% availability.

To support the transition, the system offers bulk data import from structured formats; data previously managed in the V.I.K.I. system can be loaded directly into Filly Care.

Support and customer service

For product support, bug reports and customer service requests, use the following portal:

redmine.eneopt.hu – customer portal and bug reporting

On the portal you can track reported bugs, feature requests and maintenance requests.

Documents and detailed descriptions

The product presentation is available here: Product presentation (in Hungarian). You can read more about the features in the following documents (in Hungarian):

• Application handling and record system
• Assessment scheduling and assignment
• Expert opinions, individual development plans (IDP) and development log
• Dynamic form system
• Educational institution and parent portal
• Notifications and automation
• User and permission management
• Statistics and analytics
• Compliance and security
• Operations, deployment and API integration